Wick and Co offer a shipping rate of $10.00 postage and handling on purchases between 0-5.0kg. Purchases which exceed this weight will be charged a heavy goods shipping rate at $20.00 for postage and handling. These fee's help support Wick and Co to remain eco-friendly and keep all packaging and materials necessary to complete online orders biodegradable and zero-waste.
All orders will be dispatched within 3 working days (we do not dispatch on weekends or public holidays) and you will be notified via email when your items have been dispatched. All products are sent via Australia post and a tracking number will be provided to you on dispatch. Please use this tracking number for all queries relating to an orders arrival/shipping status.
Below are estimated shipping times as provided by Australia Post;
- Victoria, Australian Capital Territory and New South Wales: 2 - 4 working days.
- Tasmania, Northern Territory, South Australia, Western Australia and Queensland: 4 -7 working days.
For more specific information please use the Australia Post shipping estimator tool; https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Please allow up to 10 working days for orders to be received before contacting Wick and Co to lodge a formal inquiry with Australia Post so that we can remedy this issue for you as soon as possible.
It is the purchasers obligation to ensure that the correct address for delivery is entered when purchasing. Should you enter the wrong address, Wick and Co are in no way liable to forgo the cost to re-send an order to the correct address.
At this stage Wick and Co do not ship internationally, if you have an international based inquiry or request please email us via the Contact Us portal and we will do our best to meet your needs.