Where are your candles made?
All our candles are handmade in our home on the Mornington Peninsula.
Are your candles made from soy wax only?
Yes, our candles are only made from high grade soy wax - none of our candles use any other wax variants.
Why do you not work with paraffin products? Would you create a custom paraffin wax candle?
It was important to us that our products contain no paraffin substances, as paraffin waxes are created from petroleum which is both a carcinogenic substance and a nonrenewable source. We do not work with paraffin wax even for custom orders due to the harm it causes to the environment and personal health.
The candle I want is out of stock, what do I do?
Please email us through the 'Contact Us' page and we should be able to get in contact with you regarding accurate restock times to get you the candle size or fragrance you were hoping for.
How much is postage?
Wick and Co offer a shipping rate of $10.00 postage and handling on purchases between 0-5.0kg. Purchases which exceed this weight will be charged a heavy goods shipping rate at $20.00 for postage and handling. These fee's help support Wick and Co to remain eco-friendly and keep all packaging and materials necessary to complete online orders biodegradable and zero-waste.
Do you wholesale your products?
Yes we do, we love being able to provide local small business' with the opportunity to stock our products. Please feel free to get in touch via the 'Contact Us' page in order to make inquiries regarding wholesale opportunities.
Is your business sustainable and eco-friendly?
We endeavour to be sustainable and environmentally friendly where ever possible - our candles are made from high grade soy wax which is created from soybeans, a natural, renewable source. In addition to this we endeavour to keep all our packaging as eco-friendly and biodegradable as possible - all packing peanuts and mailer bags are 100% biodegradable, environmentally friendly, zero waste and compostable. Our boxes which house our candles for delivery are cardboard which is both biodegradable and recyclable. However, we do as that you re-use or recycle all our products where possible to reduce waste - you are also welcome to opt to send our packaging back to us for re-use.
Do you do custom orders or discounts for bulk purchases?
Yes, we do. We love being able to meet your custom order needs and upon consultation can provide you with a quote which includes discounts for large orders. Please contact us via the 'Custom Orders' page to get in touch.
My candles looks frosted on the top, why is this? Can I still use this candle?
Sometimes candles can develop a layer of wax which looks frosted on top, this is due to changes in temperature. For example, if your candle softens in a warm environment and then is placed into a cold atmosphere it may develop this appearance. Please be aware that this does not effect the quality, scent throw or burning time of the candle. It is purely aesthetic and will melt as per usual when lit. Wick and Co does not replace orders due to frosting as it is impossible to ascertain shipping temperatures and climates.
What are your shipping times like?
All orders will be dispatched within 3 working days and you will be notified via email when your items have been dispatched. All products are sent via Australia post and a tracking number will be provided to you on dispatch. Please use this tracking number for all queries relating to an orders arrival/shipping status.
Below are estimated shipping times as provided by Australia Post;
- Victoria, Australian Capital Territory and New South Wales: 2 - 4 working days.
- Tasmania, Northern Territory, South Australia, Western Australia and Queensland: 4 -7 working days.
If you have a question that was not answered below feel free to email us via the 'Contact Us' button at the bottom of the screen, we look forward to hearing from you.